Thank you very much for using our services.
The Customer Support Center opening hours during Golden Week are as follows. Please check the opening hours in advance and use the service accordingly. Thank you for your cooperation.
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■Golden Week Opening Hours
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【Closed Period and Support System】
Our customer support center will be closed from Saturday, May 3rd to Tuesday, May 6th, 2025. During this period, we will still be accepting customer support inquiries 24 hours a day, but we will respond to inquiries other than those that have a serious impact on the system sequentially from Wednesday, May 7th, 2025.
*We will respond to serious system failures 24 hours a day during the period of closure.
*We have posted useful information on our support site, including various settings and manuals, for using our services. Please make use of them.
◆Support site URL:https://medi-lx.my.site.com/support/s/

【Support request procedure during the holiday period】
Please contact us using the inquiry form as usual.

●Server monitoring, management, and fault handling will be available 24 hours a day, 7 days a week during the Golden Week holiday period.

If you have any questions, please contact our Customer Support Center at any time using the contact form.