Section 01Acquisition and Use of Personal Information
Inquiry Form
This website collects contact information such as the user's name and e-mail address through forms including the "Contact Us" form and the "Document Download" form. This information is used to respond to inquiries regarding our services, to provide usage history, to process orders for our services, to provide information regarding the products we offer and related after-sales services, to announce new products and services, to request survey responses, and to conduct research and analysis for the development of better products and services.
Retention Period of Personal Information
As a general rule, the Company retains personal information acquired through the forms above for three (3) years, and will delete such personal information without delay upon expiration of the retention period.
Section 02Cookies and Access Logs
This website uses cookies for the purpose of understanding and analyzing the use of the website. You may configure your web browser to accept or decline cookies. Please review your browser settings as necessary. Please note, however, that if you decline cookies, certain functions of the website may not be available.
Section 03Use of Web Analytics Tools
(1) Google Analytics
This website uses Google Analytics as a tool to analyze visitor access for the purpose of improving the website. Google Analytics uses cookies to collect log data without including any information that could identify individuals.
Section 04Outsourcing of Operations Involving Personal Information
When outsourcing operations that involve the processing of personal information to another business, we select contractors that maintain sufficient personal information protection, and we contractually require such contractors to manage information at a level equivalent to our own, taking all necessary measures.
Section 05Security Control Measures
We take reasonable measures to keep your personal information accurate and up to date, and to prevent unauthorized access, loss, destruction, alteration, and leakage. We have appointed a Personal Information Handling Officer who directs the appropriate handling and management of personal information, maintaining a system for treating your information with care. Furthermore, we provide regular education and training to all employees to ensure they understand the importance of personal information and practice its protection.
Section 06Supplemental Information
We do not supplement your personal information with records of your access to our website or with information obtained through means that are not recognizable to you.
Section 07Disclosure, Correction, and Suspension of Use of Personal Information
When a data subject requests disclosure, correction, addition, deletion, suspension of use, or suspension of provision to third parties of his or her personal information (hereinafter collectively "Disclosure, etc."), we will respond without delay in accordance with applicable laws and regulations. When making such a request, please submit identification documents as described below.
- Copy of driver's license
- Copy of health insurance card (with insurer number, insured symbol, etc. redacted)
- Copy of My Number Card (front side)
- Copy of passport (photo page)
- Certificate of residence (without My Number, issued within the past three (3) months)
1. Receipt of Requests for Disclosure, etc.
Requests for Disclosure, etc. should be made in writing or by e-mail to the contact address below. Upon receipt, we will send you our prescribed request form. Please complete the form and return it together with the required identification documents.
2. Fees
A fee of JPY 1,000 per request will be charged for requests for disclosure or notification of the purpose of use. No fee is charged for requests for correction, addition, deletion, or suspension of use.
3. Communication of Results
After receipt of a request and completion of identity and content verification, we will, as a general rule, communicate the results in writing or by e-mail within two (2) weeks.
Section 08Provision of Personal Information as Required by Law
We do not provide personal information to any third party without the consent of the data subject. However, when required to do so by laws and regulations, we may provide personal information to governments, local authorities, courts, or international law enforcement agencies.
Section 09Links
This website may contain links to other websites. This Privacy Statement applies only to the handling of personal information obtained on this website. For linked websites, please refer to each site's own privacy statement.
Section 10Changes to the Handling of Personal Information
When we revise our personal information protection policy or Privacy Statement, we will post the revisions on this website. We will use personal information in accordance with the Privacy Statement in effect at the time of acquisition. If we wish to use the information for purposes other than those stated at the time of acquisition, we will obtain the data subject's prior consent.
Section 11Contact for Inquiries and Complaints
If you have any questions or concerns regarding this Privacy Statement or the handling of your personal information, please first contact us directly at contact@medi-lx.jp. If you do not receive an acknowledgement of your inquiry or if the response is not satisfactory, please contact TRUSTe. TRUSTe will act as an intermediary between you and this website in order to resolve the issue.