Thank you very much for using our services.

The Customer Support Center opening hours over the year-end and New Year period are as follows. Please check the opening hours in advance and use the service accordingly. Thank you for your cooperation.

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■Information on the opening hours during Golden Week ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

【Period of closure and support system】

2024 From Saturday, December 28, 2024 to Sunday, January 5, 2025, our customer support center will be closed. During this period, we will continue to accept customer support inquiries 24 hours a day, but we will respond to inquiries other than those that have a significant impact on the system after January 6, 2025 (Monday).

* For serious problems disabilities will be handled 24 hours a day during the period of closure.

*We have posted useful information on our support site, including various settings and manuals, to help you use our services. Please make use of it.

◆Support site URL: https://medi-lx.my.site.com/support/s/

Support request procedure during the holiday period
Please contact us using the contact form as usual.

●The monitoring, management and trouble-shooting of servers will be available 24 hours a day, seven days a week during the over the year-end and New Year period.

If you have any questions, please contact our customer support centre anytime via the enquiry form.